Quantitative Benchmarks for the Top 3 Use Cases in Telecom and Media

The telecom sector faces an unprecedented challenge in consumer choice, as it is now easier than ever before for consumers to switch provider. Customer satisfaction is a critical factor in customer loyalty, especially when it comes to signal strength and the availability of mobile devices. Advanced analytics, especially in real time, can greatly increase the ability to respond more quickly, both to address technical service issues with the operator that may affect customer satisfaction and to rapidly and proactively interact with customers who have experienced issues that may affect their satisfaction (automated customer service).