Qualitative Benchmarks for the Utilities, Oil and Gas Industry

The utilities, oil & gas industry shows high improvement ratings (rating 4) for customer satisfaction, new products and services, and product/service quality. This reflects the ongoing innovation process of the industry especially around strengthening and broadening the offering – traditionally rigid and limited in number of choices to offer to customers – and better satisfying the customers. Within the innovation process resides the attention toward production and supply of green energy and consumers becoming energy producers when installing solar panels and directing the energy surplus into the grid.