Quantitative Benchmarks for the Transport and Logistics Industry

Transport/logistic sector is already highly relying on the use of stream data to track parcels and trucks to provide a high service quality. And the use of BDA to provide added value is increasingly play a pivotal role and not being only a significant additional option. Real-time tracking of deliveries from suppliers to client (B2B) or consumer (B2C) has been either an operational management resource and a customer benefit for a long time, and now it is a core service. BDTs enable this information flow to be analyzed much more effectively and in real-time to optimise delivery and communications with the customers. This is reflected in the first of the top three most common use cases, logistics and package delivery management. However, in line with this reasoning the other two use cases identified are price optimisation and inventory and service parts optimisation. All the three use cases are highly considered as they deliver large profit increase (especially price optimisation, 6%) but also relevant margins increase. Less relevant is cost reduction on all fronts.

When considering qualitative KPIs, we would expect customer satisfaction, product/service quality and time efficiency as most relevant ones in providing larger improvements but survey data tells a different story. All the qualitative KPIs, are regarded to provide medium improvements (in a range of 10% to 24%). This is a clear sign that it is an industry with highly sophisticated use of ICT. The use of BDA is not any longer seen relevant to ensure quality of the services offered, but BDA can and will provide a considerable added value to all the industry activities.